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SHIPPING & RETURNS

Shipping Policy

At Fired Up Carolinas, we are dedicated to providing efficient and secure shipping for your orders. Our standard shipping timeframe typically ranges from 3 to 5 business days, ensuring that your products reach you promptly. However, please be aware that shipping wood products, especially when measured by weight, can result in higher shipping costs relative to local pickup. The actual shipping costs depend on factors such as package weight, your delivery location, and your selected shipping method, all of which will be clearly presented during the checkout process. For customers in the South Carolina area, we offer the convenience of local pickup as an option to save on shipping fees and receive your orders more expediently. Please note that international shipping may involve additional charges and longer delivery times due to customs regulations and varying regional shipping practices.

 

Shipping Disclaimer:

While we make every effort to ensure timely and secure delivery of your orders, Fired Up Carolinas cannot be held liable for any delays, damages, or issues that may arise during the shipping process. Shipping wood products by the pound can be challenging, and factors beyond our control, such as adverse weather conditions or carrier-related issues, may impact delivery times. Additionally, the weight of the products may result in higher shipping costs, which we calculate accurately based on your order specifics. We recommend that you thoroughly inspect your order upon receipt and contact us immediately if you notice any damages or discrepancies. Our customer support team is here to assist you and address any concerns you may have regarding your order. Your satisfaction is our priority, and we appreciate your understanding of these shipping considerations.



 

Return Policy

At Fired Up Carolinas, our priority is to deliver high-quality fatwood products that meet your expectations. While we take pride in the quality and care with which we handle your orders, we want to provide clarity regarding our return policy.
 

We do not accept returns for our fatwood products. Due to the nature of our products and the potential for variations in product condition, once they leave our facility, we are unable to offer returns or exchanges. Our commitment is to provide you with premium fatwood that meets our stringent quality standards.
 

Quality Assurance:
Before your order is shipped, our team ensures that all products are carefully inspected and packaged to maintain their condition throughout the shipping process. We take every measure to guarantee the excellence of your purchase.

 

Damages or Discrepancies:
In the rare event that your order arrives with damages or discrepancies, we request that you contact us within 7 of receiving your shipment. We will work diligently to address your concerns, investigate the issue, and provide a resolution that aligns with our commitment to your satisfaction.

 

Returns Disclaimer:
It is essential to understand that due to our policy of not accepting returns, we cannot be held responsible for any dissatisfaction related to the product. We advise that you carefully review your order upon receipt to ensure it meets your
expectations. In the event of damages or discrepancies, please promptly inform us, and we will work towards a solution that aligns with your satisfaction. We are grateful for your trust in Fired Up Carolinas, and we are dedicated to ensuring that your experience with our fatwood products remains a positive one.
 

If you have any questions or require further clarification on our return policy, please feel free to contact our customer support team. We are here to assist you with any concerns you may have.

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