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Welcome to the FAQ page of Fired Up Carolinas! Here, we have compiled a list of frequently asked questions to help you navigate and understand our products and services.

  • What is fatwood?
    Fatwood is a natural fire starter made from the heartwood of pine trees. It is rich in resin, which makes it highly flammable and perfect for starting fires.
  • How do I use fatwood?
    Fatwood is very easy to use. Simply place a few pieces of fatwood in your fire pit or fireplace, and light it with a match or lighter. The resin in the fatwood will quickly ignite, providing a long-lasting flame that will help you get your fire going. We love to use it for it our fireplaces, for grilling, and for our camping and hiking excursions.
  • Is fatwood safe to use?
    Yes, fatwood is safe to use. It is a natural product that does not contain any harmful chemicals or additives. However, as with any fire, you should always exercise caution when using fatwood and never leave a fire unattended.
  • How long does fatwood burn?
    Fatwood burns for a long time. A few pieces of fatwood can burn for up to 30 minutes, providing a steady flame that will help you get your fire going.
  • What is the difference between fatwood and other fire starters?
    Fatwood is a natural fire starter made from the heartwood of pine trees, while other fire starters may contain chemicals or other additives. Fatwood is also more environmentally friendly than other fire starters, as it is a renewable resource and does not produce harmful fumes or residue.
  • How do I store fatwood?
    Fatwood should be stored in a dry place, away from moisture and humidity. It can be stored in a bag or container, or in a dry, ventilated space.
  • How long does fatwood last?
    Fatwood can last for a long time if stored properly. It can remain effective for up to two years or more, depending on how it is stored.
  • Can you tell me more about your sourcing process for your fatwood products?
    Absolutely. We source our fatwood exclusively from sustainably managed forests in South Carolina. Our team works closely with landowners and foresters to ensure that our harvesting procedures are safe, sustainable, and respectful of the environment. We carefully select trees that have reached the end of their natural life cycle, ensuring that we do not contribute to deforestation or harm to the ecosystem. Our harvesting procedures comply with all local and federal regulations, and we take great pride in supporting the local economy and promoting responsible forestry practices. We believe that sustainability is key to preserving our natural resources for future generations, and we are committed to doing our part to promote environmental stewardship.
  • How do I cancel my monthly subscription?
    To cancel your monthly subscription through Stripe Subscribe, please log in to your account and navigate to the "Subscription" section. From there, you should see an option to cancel your subscription. If you have any trouble canceling your subscription, please contact our customer service team for assistance. Please note that cancellations must be made before your next billing cycle to avoid being charged for the following month.
  • Do you offer bulk discounts?
    Yes, we offer bulk discounts on our fatwood products. Please contact us for more information.
  • I'm not happy with my order, what can I do?
    We're sorry to hear that you're not satisfied with your order. Please contact us within 30 days of receiving your order to let us know the issue. We are a small team here, but will try to get back to you as soon as possible. We will do our best to resolve the problem, whether that means issuing a refund, providing a replacement, or offering a different solution that works for you. Your satisfaction is our top priority, and we want to ensure that you are completely happy with your purchase from Fired Up Carolinas.
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